Mike Thomas has worked in the IT training business for 26 years. His expertise and experience cover designing and delivering training courses, creating written training materials (Quick Reference Guides and step-by-step tutorials), recording and editing video-based tutorials, and providing support to users. He is a subject matter expert in a range of Microsoft technologies including Microsoft Office, Lync/Skype for Business, and SharePoint. He has extensive experience working with Cloud-based collaboration tools such as Box and OneDrive and has worked extensively with Mac OSX and Mac-related software since 2006. Mike has worked with and for a large number of global and UK-based companies and organizations across a diverse range of sectors including pharmaceutical, healthcare, legal, retail, and public sectors. In addition to training, he designs and develops Microsoft Office-based solutions that automate key business tasks and processes, which in turn saves time and money and improves productivity. Mike is a Fellow of The Learning and Performance Institute.